MyDukan — Privacy Policy

You give us:

• Your name, mobile number, and email
• Business name, GSTIN, and address
• Business data you enter: sales, purchases, stock, accounts
• Customer and supplier details you add

We collect automatically:

• Device details, to register your login device
• Location, when the app needs it (see section 2)
• Which AI assistant connections you have and when they were last used, if you connect one (see section 5)

• Camera: to scan barcodes.
• Storage / files: to save and open reports, invoices, exports.
• Location: to autofill store address.
• Location: to check login security.
• Location: to record staff attendance and check-in.
• You can turn off permissions in phone settings.
• Some features may not work without them.

• To create and manage your account
• To run MyDukan's features for your business
• To verify logins and keep accounts secure
• To answer requests you make through a connected AI assistant
• To send alerts and notifications
• To process your subscription payments
• To fix errors and improve MyDukan
• To reply to your support requests

We do not sell your data to anyone.

We use trusted services only to run MyDukan:

• Firebase: for push notifications
• SMS / OTP provider: to send login codes
• Payment gateway: to process subscription payments
• Analytics / crash reporting: to find and fix errors
• AI assistants you choose to connect, such as Claude by Anthropic: only to answer your own requests (see section 5)

Each gets only the data needed for its job.

We may share data if the law requires it.

• You can connect MyDukan to an AI assistant, such as Claude by Anthropic, or another assistant that supports custom connectors. This is optional and off until you connect it.
• You sign in with your MyDukan phone number and password on our own page. The AI assistant never sees your password.
• The assistant can read the business data your login can see — items, stock, customers, suppliers, invoices, vouchers and reports — only when you ask it something.
• The assistant can create records you ask for. Bills, returns and vouchers are saved as drafts for you to approve in MyDukan. A used-phone purchase is saved straight away, and the assistant tells you this before saving.
• Only the data needed to answer your request is sent to the assistant. How the assistant's company handles that data is covered by its own privacy policy.
• We mark records created through an AI assistant so you can review them.
• You can disconnect any AI assistant anytime from the MyDukan app. It stops working straight away.

Setup steps: MyDukan with AI Assistants — Connector Guide.

All MyDukan servers are in India. When you use an AI assistant, the data sent to answer your request is processed by that assistant's company, which may be outside India.

• Each business gets its own isolated company workspace.
• No other business can see your data.
• Logins are tied to a registered device.
• Each session uses a secure access token.
• AI assistant connections use their own access token, which you can cancel anytime.
• Staff see only what their role allows.
• If a data breach happens, we will inform affected users.

MyDukan does not use cookies.

• We keep data while your account is active.
• Suspended accounts' data is kept until payment is made.
• After you close your account, data is deleted in 30 days.
• You can export your data before closing.
• Unused AI assistant connections are removed after 30 days.

You can ask us to:

• Show the personal data we hold about you
• Correct wrong or outdated data
• Delete your data
• Withdraw your consent, including disconnecting AI assistants

Email hello@mydukan.app to make a request.

Withdrawing consent may stop some features from working.

• You may add your customers' and suppliers' details.
• You must have their permission to do so.
• We store this data only to run MyDukan for you.
• If you connect an AI assistant, it may see this data when answering your requests.

• You must be 18 or older to use MyDukan.
• MyDukan is not meant for anyone under 18.
• If we find data from a user under 18, we delete it.

• We may update this policy from time to time.
• The "Last updated" date will show the change.
• Continued use means you accept the updated policy.

• Grievance Officer: Akash Godre
• Email: hello@mydukan.app
• Phone: +91 9036770772

SSR Enterprises

• Registered Office: No. 203, Rashmi Rise, 149-150, BEML Layout, 4th Stage, Rajarajeshwari Nagar, Bengaluru, Karnataka – 560098
• GST No.: 29AFKPK2147R1ZQ