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Legal

MyDukan — Terms and Conditions

Last updated: October 1, 2026

MyDukan is a venture of SSR Enterprises ("we", "us"). These terms cover:

  • mydukan.app — our product website
  • web.mydukan.app — the MyDukan web app
  • MyDukan mobile app — Android and iOS

1. Acceptance of Terms

  • You must be 18 or older to use MyDukan.
  • Using MyDukan means you agree to these terms.
  • If you disagree, please do not use MyDukan.
  • Using it for a business means accepting for it.

2. Accounts and Devices

  • Give true, correct details when creating an account.
  • Keep your details updated.
  • Keep your login details private and secure.
  • You are responsible for all activity on your account.
  • Tell us quickly if your account is misused.
  • Business owners control their staff users' access.
  • You arrange your own internet and devices.

Plans and payments

  • MyDukan offers a limited free plan and paid plans.
  • Paid plans must be paid by the due date.
  • Unpaid accounts are suspended right away.
  • Suspended accounts' data is kept until payment is made.
  • On cancellation, we refund the unused subscription days.

Closing your account

  • You may close your account anytime.
  • You can export your data before closing.
  • Your data is deleted 30 days after closing.

3. Acceptable Use

  • Use MyDukan only for lawful business purposes.
  • Do not enter false, misleading, or illegal data.
  • Do not try to hack, copy, or disrupt MyDukan.
  • Do not share or resell access without our permission.
  • We may suspend or close accounts that break these rules.

4. Your Data and Privacy

  • Your business data belongs to you.
  • We use it only to run and improve MyDukan.
  • We do not sell your data to anyone.
  • We take reasonable steps to keep data secure.
  • You are responsible for data your staff enter.
  • See our Privacy Policy for full details.

5. Availability and Support

  • We aim to keep MyDukan available at all times.
  • Maintenance or technical issues may cause short downtime.
  • We may add, change, or remove features.
  • We will give notice before changing or removing features.
  • Support: hello@mydukan.app or +91 9036770772.

6. Liability

  • MyDukan is provided "as is".
  • Check your reports and records before relying on them.
  • We are not liable for indirect or business losses.
  • This includes lost profit, data, or sales.
  • Our total liability is limited to fees paid in the last 12 months.
  • For free plan users, this amount is zero.
  • You will cover our costs if you misuse MyDukan.
  • This includes breaking these terms or any law.
  • These terms follow the laws of India.
  • Disputes go only to the Karnataka High Court.

7. Changes to These Terms

  • We may update these terms from time to time.
  • The "Last updated" date will show the change.
  • Continued use means you accept the new terms.

8. Contact